Refund method
- Refunds can only be processed to the account from which the payment was originally made.
- If a refund is made through bank transfer, bank fees will be deducted from your own bank account.
Refund Policy
Clear refund terms for visa applications.
Refund eligibility depends on application stage, government processing, payment method, and non-refundable fees already paid on your behalf.
Key points
10%
Administration fee may apply to refund requests.
14 days
Maximum processing target, subject to bank terms.
Overview
Refunds are reviewed against the application stage.
MyVisa handles refund requests promptly and in accordance with the terms below. Some payments are non-refundable once government processing or third-party costs have started.
Administration fee
- A 10% administration fee applies if you cancel your application and request a refund.
- The refunded amount follows the Indonesian bank currency exchange rate.
Processing time
- The refund process will be completed within a maximum of 14 business days.
- Final timing may depend on bank terms and the payment method used.
Refund conditions
When refunds can and cannot be provided.
Visa refusal
If your visa application is refused by the Indonesian Government, MyVisa is unable to provide a refund unless there are exceptional circumstances.
Border closure with approved expired e-VISA
MyVisa is unable to provide a refund, but the visa can be used at a later date following a border closure.
After VISA approval
Once your VISA has been approved, MyVisa is unable to offer a refund.
After submission and immigration payment
If your application has already been submitted to Immigration and billing has been paid on your behalf, MyVisa cannot provide a refund.
Offshore Single Entry B211 e-VISA
A 10% administration fee will be charged for all applications seeking a refund.
Credit card payments
Refunds for credit card payments will be processed by bank transfer directly to your designated bank account.
Before requesting a refund
Confirm status and payment source first.
To avoid delays, prepare your order reference, original payment account, and any communication related to the application stage.
Important note
Any bank fees, exchange rate differences, or costs paid to government or third parties may affect the final amount returned.
Refunds are only processed back to the original payment account.